How to Report Cyber Crime in Pakistan: 7 Official Steps

Knowing how to report cyber crime in Pakistan can help you act quickly after online fraud, harassment, hacking, identity theft, blackmail or another digital offence.

In 2026, cybercrime complaints in Pakistan are handled by the National Cyber Crime Investigation Agency (NCCIA). Under Section 29 of the Prevention of Electronic Crimes Act, commonly called PECA, NCCIA is the federal agency responsible for inquiry, investigation and prosecution of offences covered by the law.

You can start a complaint online, through the Pakistan Citizen Portal, by email or by visiting an NCCIA Cybercrime Reporting Centre. However, NCCIA says a complainant may need to appear in person for verification before a formal investigation proceeds.

Here is the current process.

How to Report Cyber Crime in Pakistan Online

The fastest starting point for most people is NCCIA's official online complaint portal.

Open the official NCCIA Complaint Portal

The online form currently asks for details including:

• Full name
• CNIC number
• Gender
• Mobile number
• City
• Crime category
• Details of the cybercrime
• Captcha verification
• Confirmation that the information supplied is correct

Email address, occupation and postal address also appear on the complaint form, although not every field is marked mandatory.

7 Steps to File a Cyber Crime Complaint

1. Preserve the evidence

Before deleting messages, blocking an account or resetting a device, save relevant evidence.

Useful evidence may include screenshots, URLs, usernames, phone numbers, email addresses, transaction receipts, bank statements, chat histories and dates and times of communication.

NCCIA's official FAQ specifically asks complainants visiting a reporting centre to bring an evidence copy along with their written application and CNIC copy.

2. Visit the official NCCIA complaint portal

Go to the NCCIA complaint registration page and make sure you are using the official `nccia.gov.pk` domain.

Avoid handing sensitive information to unofficial websites or people claiming they can "guarantee" recovery of stolen money.

3. Enter your identification details

Provide your correct name, CNIC, mobile number and city. The current online portal makes these key fields mandatory.

4. Select the cybercrime category

Choose the category that most closely describes what happened.

NCCIA deals with matters including online financial fraud, hacking, identity theft, cyber harassment, cyberbullying and other offences involving electronic systems or data.

5. Write a clear complaint

Explain events in chronological order.

State what happened, when it happened, which account, phone number or website was involved, how much money was lost if applicable, and what evidence you have.

Keep the description factual. Avoid unnecessary assumptions about the suspect's identity unless you have evidence supporting them.

6. Submit the complaint

Complete the captcha, confirm the declaration and submit the form.

Keep any acknowledgement, complaint number, screenshot or other confirmation generated after submission.

7. Cooperate with NCCIA verification

An online submission may be the beginning rather than the end of the complaint process.

NCCIA's current FAQ states that, under the applicable procedure, a complainant must visit a Cybercrime Reporting Centre for verification of the matter.

What Documents Are Required?

If you are pursuing a formal complaint at an NCCIA Cybercrime Reporting Centre, the agency lists three basic requirements:

1. A written application addressed to the in-charge of the Cybercrime Reporting Centre, containing your name, address, city and contact information. 2. A copy of your CNIC. 3. Copies of supporting evidence.

NCCIA also provides downloadable complaint forms in English and Urdu. The completed form can be submitted at the nearest NCCIA office together with supporting evidence.

View NCCIA complaint forms

NCCIA Cyber Crime Helpline Number

The official NCCIA cybercrime helpline is:

1799

NCCIA publishes the 1799 number on its official website for reporting and assistance related to cybercrime.

You can also begin your complaint through:

• The NCCIA online complaint form
• Pakistan Citizen Portal
• NCCIA email
• Your nearest Cybercrime Reporting Centre

These reporting methods are listed in NCCIA's official FAQs.

Where Can You Visit an NCCIA Office?

NCCIA operates reporting facilities in major cities across Pakistan.

Its current office directory includes locations in Islamabad, Rawalpindi, Lahore, Karachi, Gujranwala, Faisalabad, Multan, Peshawar, Abbottabad, Hyderabad, Sukkur, Quetta, Gwadar, Gilgit and other areas.

Find the nearest official NCCIA office

Always check the official directory before travelling because office addresses can change.

Who Can Report Cyber Crime in Pakistan?

A person who has been a victim of a cybercrime can submit a complaint to NCCIA.

For the online complaint form, a CNIC is currently a mandatory field, together with the complainant's name, mobile number and city.

What About Overseas Pakistanis?

NCCIA has specific instructions for complainants living outside Pakistan.

According to its FAQ, an overseas complainant should nominate a focal person or relative living in Pakistan who can pursue the case at a Cybercrime Reporting Centre.

NCCIA asks for the focal person's:

• Name
• City
• Contact number
• Postal address
• CNIC

If no focal person is available in Pakistan, NCCIA says the complaint may be sent through INTERPOL or the relevant Pakistan High Commission or Embassy.

How Much Does It Cost to Report Cyber Crime?

As of September 14, 2026, NCCIA's official complaint portal and published complaint FAQs do not list a filing fee for submitting a cybercrime complaint.

Be cautious if someone demands money merely to "register" an NCCIA complaint on your behalf.

You could, of course, have separate personal expenses such as travel, photocopies, legal representation or courier costs, depending on your situation.

What Cyber Crimes Can Be Reported?

You should consider reporting conduct such as:

• Online banking or payment fraud
• Investment and shopping scams
• Phishing
• Social media account hacking
• Unauthorized access to accounts or systems
• Identity theft or impersonation
• Fake social media profiles
• Online harassment
• Cyberbullying
• Blackmail or threats
• Misuse of private photographs or information
• Data theft or breaches
• Spoofing and related electronic offences

For example, NCCIA specifically warns about phishing, fraudulent transfers, fake payment requests and scams designed to obtain passwords, PINs or OTPs.

For more prevention advice, see our guides on how to avoid online scams in Pakistan and how to protect your WhatsApp account.

What to Do Immediately After Online Financial Fraud

If money has just been taken from your bank account, wallet or card, speed matters.

First, contact the bank, wallet provider or payment service and ask it to block further unauthorized transactions where possible.

Then preserve transaction IDs, account numbers, phone numbers, messages and screenshots and report the incident to NCCIA.

NCCIA advises users to monitor their accounts, never disclose PINs, passwords or OTPs, and verify recipients before transferring money.

You may also find our online banking fraud guide useful.

NCCIA or PKCERT: Which One Should You Contact?

This distinction can save time.

NCCIA handles cybercrimes affecting individuals, including online fraud, financial scams, harassment, blackmail and fake social media accounts.

PKCERT, Pakistan's National Cyber Emergency Response Team, handles cybersecurity incidents involving organizations, networks, systems and critical infrastructure, such as malware infections, denial-of-service attacks, website defacement and organizational data breaches.

PKCERT itself says its incident form is not intended for individual cybercrime complaints and directs such victims to NCCIA.

Read PKCERT's official incident-reporting guidance

For broader security advice, read our cybersecurity tips for Pakistan.

Is FIA Still the Main Agency for Cyber Crime Complaints?

For offences under PECA, NCCIA is now the relevant investigation agency.

The PECA framework was amended in 2025. Section 29 now provides for the establishment of the National Cyber Crime Investigation Agency to investigate and prosecute offences under the Act.

President Asif Ali Zardari assented to the PECA Amendment Bill on January 29, 2025.

So, older guides telling users only to contact the FIA Cyber Crime Wing may be outdated.

Important Tips Before You Submit a Complaint

Don't delete conversations simply because they are disturbing. Evidence can be important.

Take screenshots that show usernames, dates and timestamps where possible. Save original URLs and transaction references.

If an account has been hacked, change your password after preserving evidence and enable two-factor authentication.

If you are being blackmailed, avoid sending additional money or private material simply because the offender promises to stop.

And never share an OTP, banking PIN or password with someone claiming to be an investigator. NCCIA's financial-fraud guidance warns users to keep this information private.

FAQs About Reporting Cyber Crime in Pakistan

How do I report cyber crime online in Pakistan?

Use the official NCCIA complaint portal at `complaint.nccia.gov.pk`. Enter your identification and contact details, select the crime category, explain what happened and submit the complaint.

What is Pakistan's cyber crime helpline?

The NCCIA cyber crime helpline is 1799.

Do I need a CNIC to file a complaint?

The current NCCIA online complaint form makes the CNIC field mandatory. NCCIA also asks for a CNIC copy when registering a complaint at a Cybercrime Reporting Centre.

Can I report cyber harassment?

Yes. NCCIA specifically identifies cyber harassment as a reportable cybercrime and directs victims to its helpline, complaint portal and reporting centres.

Can I report an online financial scam?

Yes. NCCIA investigates online financial fraud and publishes specific guidance covering phishing, fraudulent transfers and attempts to steal financial credentials.

Can an overseas Pakistani file a cyber crime complaint?

Yes. NCCIA advises overseas complainants to nominate a focal person in Pakistan. If that isn't possible, the agency says a complaint can be routed through INTERPOL or a Pakistan High Commission or Embassy.

Is there a fee for submitting an NCCIA complaint?

NCCIA's current complaint portal and FAQs do not publish a complaint-registration fee. This information was checked on September 14, 2026.

Do I have to visit an NCCIA office after complaining online?

Possibly. NCCIA's FAQ states that the complainant must visit a Cybercrime Reporting Centre in person for verification of the matter under the procedure it cites.

Final Word

If you're trying to understand how to report cyber crime in Pakistan, the safest route in 2026 is to use NCCIA's official channels.

Preserve your evidence, submit the complaint through the official portal and cooperate with any verification requested by the Cybercrime Reporting Centre. For urgent financial fraud, contact your bank or payment provider immediately as well.

Most importantly, don't rely on outdated FIA-only instructions or unofficial agents. Verify phone numbers, offices and reporting links directly through NCCIA's official website before sharing personal information.

Official Sources

• National Cyber Crime Investigation Agency — Complaint Portal: NCCIA Complaint Registration Form
• NCCIA FAQs: complaint methods, required documents, overseas complaints and in-person verification.
• Pakistan Code — Prevention of Electronic Crimes Act: Section 29 establishes NCCIA as the investigation agency under PECA.
• NCCIA Office Directory: current Cybercrime Reporting Centre and office details.
• PKCERT: official distinction between organizational cybersecurity incidents and individual cybercrime complaints.